Programmatic advertising is the use of a software to buy digital ad space, it provides complete autonomy for businesses. In the past few years it has made great strides in its development with a whole heap of tools, platforms and resources available for businesses looking to streamline their online advertising.

This form of advertising uses data science to improve your online conversions, it considers seasonality, user behaviours and much more to model paid search results. It essentially uses predictive analytics to monitor, maintain and enhance your ads based on a number of behaviours namely customer demand.

For this you need the right data sources, this allows you to build models to explore customers behaviours. There is a whole heap of data out there when it comes to Online Marketing and your business (I would argue too much, some useless data which only causes confusion when trying to make decisions). 


A fully data driven approach requires autonomous decision making such as AI & Machine Learning provides has become vital over a manual approach analysing 1000s of sets of data. Using AI & ML provides valuable Marketing insights which a manual approach can’t deliver and can be used to streamline future campaigns.

There are a few things to consider when using an automated approach:

  • Define your goals & outcomes: What is your campaigns end goal? What data is relevant to be collected and collated? Knowing your aims & goals allows you to decipher what data is the most relevant and appropriate to use.
  • Complete a data audit: Your business probably has an abundance of data readily available. Data from Analytics, Webmasters & Ads plus any CRM data or transactional data from previous orders and enquiries. Assess this data and work out what is relevant, what can be used and what would provide value to your business and its online efforts.
  • Consider external data sources: Alongside having data about existing customers, creating an online profile for a new potential customer is essential. Use public data sources such as Google Trends, UK Data Service and other readily available datasets to identify any existing online retail trends.

Undertaking Machine Learning & utilising AI in Marketing is in its infancy for businesses with only large multi-nationals having the facilities and resources to build bespoke software to fully utilise it. But there are a growing number of software available for small businesses to utilise with the pick of the bunch being Phraseee, Optimove, Rapidminer and Automat.

It's not!

One of the common misconceptions I come across from garment decorators is that they class a 'website' order as an order if the customer pays for it online. This is perceived as somehow different to somebody who finds you online and picks up the phone or emails, or visits your store to give you an enquiry or place an order.

It's all about choice for customers. 

If you've got an 'all singing, all dancing' website where customers are comfortable placing an order for their embroidered or printed clothing online, then great. Lots of them will and you should definitely make that option available to them. 

But if they give you an enquiry and you win the order by any other means then put that in your 'website orders' folder as well. 

A commercial website (brochure or e-commerce) is a sales tool first and foremost.

Make sure it looks professional, promotes trust and reflects the brand and values of your business, and of course sells something. Your homepage especially needs to do this, but equally important, it must be flexible enough for you to easily update with your latest offers, promotions, best-selling products, content, social media campaigns and so on.

Try looking objectively at your homepage, if you're not happy with it then it's unlikely your potential customers will be. If you want an idea of just how critical this stuff is online, I found this article 'a real eye opener': http://www.entrepreneur.com/article/223150

Focus on marketing, your businesses biggest potential income generator. 

When all that hard work and effort you have put in to promoting your new or existing website starts to pay off and the orders, customers emails and phone-calls are coming in, whatever you do, don't send them back to the place they just came from (your website) to try again, 'cause they'll go somewhere else!

Making sure your website gives the best customer experience possible, and when you get to that dream position of how to handle all the orders then look at the rest of the stuff.

When is a Website Not a Website?

If you want a website that books the job in, does the proofing for you, creates the delivery note, sends the invoice, collects the payments and even makes the tea. That's not a 'website'! 

There's plenty of software out there that'll handle all that (maybe not the tea) and will serve you well. You can get it built specifically or integrate it with your website. We meet lots of people in our industry who tell us about how much time they spend on this kind of stuff, trying to do it themselves, trying to figure out how these systems work, attempting to upload a zillion products, worrying about whether they need to add more widgets or features to make it better for them. 

What about the customer? 

Excercise caution if you find something that promises to do it all in one, that's a tall order to be all things to all 'platforms'. 

What if you want to change your website? 

You shouldn't have to change your order processing system. What if you want to update your brand and improve your marketing or get a swanky new responsive website, you shouldn't have to change your proofing system or accounts package.

Don't get me wrong, it's not that this stuff isn't important, it is! But they are not the same and none of it will win you any business...

One last thought... 

Try setting up a new site from a website design company online, fully branded for your business to sell your embroidered or printed clothing. It will cost £10k+ and take months of planning and consideration.

For a sensible solution that helps businesses actually generates income get in touch on info@etraderwebsites.co.uk or call 029 2074 1663

We will happily chat to you and see if we can possibly help grow your business and its online presence.

You might think a chatbot is a new revolutionary Marketing tool, but this is not the case… they have actually existed for decades but only in recent times businesses have to exploit them and the opportunities that come with having an on-site bot.

A well optimized chatbot is a great way to boost conversion rates and generate more online leads and sales. Bots were initially built dominantly to deal with customer service, aimed at improving efficiency in resolving problems and queries from customers. But they have since developed further to become more Sales & Marketing based.

There are two main types of bots – the intelligent bot and the scripted one. The scripted uses pre-defined points and responds in an automated manner. Whereas the intelligent bot is continuously developing, analysing customer text and learning from conversation and experience using AI.


The development and growth of the chatbot is dominantly owed to Facebook who using their Messenger app allowed bots to be integrated into their platform. With over 4 billion users (as of September 2019) using their messenger app, the potential for businesses using bots is huge.

There are many benefits as to why you should use Chatbots for your online business including:

  • Chatbots have massive potential: In Marketing terms bots are still in their infancy. They will continue to develop and grow and will soon be at the forefront of most websites service efforts.
  • Chatbots are simple to build: There are many providers out there who make building bots easy and a simple drag and drop exercise. Of course, there is bespoke but with bots in their infancy now is the time to explore the cost-effective options available.
  • Chatbots help grow your brand image: A chatbot represents your business, its values and brand. It is a great way of brand building and helping convey a message as to what your business is all about.
  • Chatbots simplify customer service: They take out the human aspect of dealing with an enquiry, stripping it back to its simplest form and provide users short, concise, clear information leading to greater customer satisfaction.
  • Chatbots are actually cost effective: The cost of developing a chatbot is minimal compared to the cost of having someone dealing with online enquiries and issues. With the potential lead generation, they can also provide using AI, the bot become one of your most affordable sales tools. 

A social calendar is a great way for your business to improve your Online Marketing’s efficiency and work weeks and in some cases months in advance.

With businesses using so many Social Media platforms, it can be a bit of a daunting task to stay on top of it and plan accordingly. But don't be too put off, using a Social Media calendar allows you to plan and schedule campaigns for maximum impact, it will also help identify any gaps which may need plugging.

Managing your Social Media schedule also allows you to tailor your campaigns to certain times of year, focus on certain events and seasonality and maximise your inbound efforts.

To help plan your calendar, there are 100s of templates readily available online, but this can be done simply on Excel, Google Drive or anywhere you like. It is not just planning your content that is simple but scheduling it is also easy with Social Media management tools like Buffer, Hootsuite & Crowdfire.


Here are a few simple reasons why you might want to consider using a Social Media calendar:

Improve your online efficiency

Social Media calendars help you to avoid scrambling. Sit back & relax knowing you have heaps of content planned on your accounts. This will also free up time to focus on other aspects of your businesses Marketing strategy.

Plan for multiple platforms in one place

A calendar allows you to plan for individual platforms instead of the same post on every Social Media account. Craft different messages for different platforms to improve engagement. The most obvious one is LinkedIn; ensure you post more curated thought leadership content instead of a generic post.

Track, plan, monitor & manage your strategy

Calendars allow you to track, plan and monitor what is working, what is not working, and you can tweak it accordingly as you are going along.

Reach more people

Using a calendar helps you reach a wider audience, plan content around events & holidays. Using these in the posts will help you reach a wider audience than a standard post.

One last thought...

It is great for businesses to be efficient and ensure they are on top of their Social Media strategy but there is still room for spontaneity. 

For those things that you never know may pop up that may be relevant to your business, customers and trends you can engage with keep a balance between planned and real. Customers want a business with a personality not just post after post.

In this weeks blog we have put together our top five ways we help print & embrodiery businesses with their websites.

We provide garment decorators the most comprehensive website for their business providing them a proven sales tool for their business. In no particular order here are five ways we help print & embroidery businesses succeed online:


We take the stress out of your hands and actually build your website for you. You need to focus your energy and effort on running your print & embroidery business and do not need to be wasting time building one yourself. 

Where our competitors offer a drop and drag website you build yourself we do the hard work and build for you. Save a considerable amount of effort & time and leave it to the web design company to actually build your website for you, we aren't just an off the shelf solution.


If for some reason you ever need to get in touch with us we are simply a phonecall or email away. We love to help customers with any queries they have and ensure we provide them quality, quick and reliable UK based customer support. 

You won't find us using a ticketing system or using a North American or Australian call centres!


We have 100s of brands available for customers to sell on their websites. Simply pick & choose what you would like on-site. You don't have to be tied in to any particular wholesaler or supplier, you sell exactly what you want to sell on your website.


Our easy to use online ordering makes winning business easy. Whether its creating a public/private shop for a repeat customer or using the easy to use four step process both your new and existing customers will find ordering quicker and simpler than ever before.


We don't stop once the website is built. Our team help you maximise your websites potential with in-store and online training in a number of areas including but not limited to SEO, PPC, Email Campaigns, In-Store Marketing, Blogging, Social Media and much more...

For more information on how eTrader Websites can help your print & embroidery business you can reach us on
029 2074 1663 or email info@etraderwebsites.co.uk