FAQ'S
Frequently Asked Questions
Brands & Pricing Questions
Website Feature Questions
Technical Questions
Other
Brands and Pricing Questions
What brands can I have on my website?
We have loads of brands available and we are always looking to add more. Here some of the brands currently available:
Alo Sports, AWDis, Aztex, B& C, Baby Bugz, Bargear, Beechfield, Bella, Best In Town, Blue Max Banner, Burrda Sport, Canterbury, Canvas, Capps, Caterpillar, Consumables, Continental, Cool Active, Cottover, Craghoppers, Dare2b, Davern, Dennys, DeWalt, Dickies, Earth Positive, Eyelevel, Eztrans, Fanshirt, Finden & Hales, Formula Racing, Front Row, Fruit of the Loom, Gamaegear, Gildan, Glenmuir, Grahame Gardner, Harbour Lights, Helly Hansen, Henbury, Hi-Tec, Humbugz, Jansport, Jassz, Jerzees, Jerzees Colours, Jerzees Schoolgear, Just Cool, Just Hoods, Just Sub, Kariban, Kooga, Kustom Kit, Larkwood, Lee Cooper, Lewis Print, Magnum, Mantis, Mascot, Metro Bears, Mumbles, NGOI, Nike Golf, Okarma, ØRN, Paddimac, Panoply, Pen Duick, Platninum, Portwest, Premier, Progressive, ProJob, ProPlayer, Quadra, Redvan, Regatta, Result, Result Core, Result Headwear, Ronhill, RT Xtra, RTY Enhanced Visibility, RTY High Visibility, RTY Workwear, Russell, Russell Collection, Russell Workwear, Screen Stars, SG, Shugon, Skinni Fit, Skinni Minni, Skopes, Slazenger, Snickers, Spalding, Spiro, Splashmac, Stormtech, Sunderland, Tombo, Towel City, Ultimate Clothing Collection, Uneek, Venitex, Warrior, Westford Mill, Whytes, Wombat, Yoko.
If you want any others you just need to ask and we can contact them to source their product data. So long as they can supply it in a suitable format.
Alo Sports, AWDis, Aztex, B& C, Baby Bugz, Bargear, Beechfield, Bella, Best In Town, Blue Max Banner, Burrda Sport, Canterbury, Canvas, Capps, Caterpillar, Consumables, Continental, Cool Active, Cottover, Craghoppers, Dare2b, Davern, Dennys, DeWalt, Dickies, Earth Positive, Eyelevel, Eztrans, Fanshirt, Finden & Hales, Formula Racing, Front Row, Fruit of the Loom, Gamaegear, Gildan, Glenmuir, Grahame Gardner, Harbour Lights, Helly Hansen, Henbury, Hi-Tec, Humbugz, Jansport, Jassz, Jerzees, Jerzees Colours, Jerzees Schoolgear, Just Cool, Just Hoods, Just Sub, Kariban, Kooga, Kustom Kit, Larkwood, Lee Cooper, Lewis Print, Magnum, Mantis, Mascot, Metro Bears, Mumbles, NGOI, Nike Golf, Okarma, ØRN, Paddimac, Panoply, Pen Duick, Platninum, Portwest, Premier, Progressive, ProJob, ProPlayer, Quadra, Redvan, Regatta, Result, Result Core, Result Headwear, Ronhill, RT Xtra, RTY Enhanced Visibility, RTY High Visibility, RTY Workwear, Russell, Russell Collection, Russell Workwear, Screen Stars, SG, Shugon, Skinni Fit, Skinni Minni, Skopes, Slazenger, Snickers, Spalding, Spiro, Splashmac, Stormtech, Sunderland, Tombo, Towel City, Ultimate Clothing Collection, Uneek, Venitex, Warrior, Westford Mill, Whytes, Wombat, Yoko.
If you want any others you just need to ask and we can contact them to source their product data. So long as they can supply it in a suitable format.
Who manages the product data?
We do. We source all the leading brands from the major suppliers in the industry. If you would like any additional brands then we can add them and we are always looking to expand the range available to our customers. We upload as well as monitor this data for discontinued product lines and other important changes.
Can I set my own prices by brand?
Yes, again in the Console you can add your own embroidery, digitization, printing and delivery costs.
Do I control which brands are displayed?
Yes, you have the facilities to pick and choose which brands you display from the available list.
Can I set my own branding costs?
Yes, again in the ‘owner’s side’ you can add your own embroidery, digitization, printing and delivery costs.
Website Feature Questions
Can I have my own design?
The system will allow you to control the look of the site, the layout and control your brand colours, so yes you can make the design look as unique as you want. Incorporating your company colours and existing logo is easy.
Who controls my website?
You control the content, what you sell, and how you sell it via the Console, from there you can control everything from how your website looks, through to how much you charge for garments, branding, and delivery.
Are the categories on my website fixed?
To some extent they are fixed but you have the flexibility to show/hide categories, move the priority around, add marketing ads to categories, control images per category, etc. So, its flexible but also controlled in terms of where specific products sit. There is additional control for you over shop categories, as you can name these as you see fit.
Are the categories on my website fixed?
Yes, they are there so we can house the tens of thousands of products that we source. However you can suppress certain product categories from your website if they aren’t relevant, make them a best seller or expand its sub categories onto the main category menu.
Also with the etrader + solution you can create your own product category; this could be a product range you make in house or one of your customers products such as a school or local sports team.
Also with the etrader + solution you can create your own product category; this could be a product range you make in house or one of your customers products such as a school or local sports team.
Can I set up a customer on a credit facility?
Yes, you can manage all site users and give them a normal or credit status. Once granted with a credit status they can place an order without the need to fill out the payment details section. Then you can manage their account as you would do normally.
Can I set up my existing customers on the site?
Yes, existing customers can have their own log in where they can shop with a credit facility. You can also set up mini shops where existing customers can log in and buy their products. This facility is ideal for schools and local sports teams.
Technical Questions
What’s included in the monthly charges?
A licence fee, the ongoing product data management for over 400 brands, server hosting fees, support, hints and tips as well as regular updates.
What is the minimum sign up?
3 months. If you are unhappy with your website you can stop payments and we’ll take down your etrader site and transfer your domain back to you.
Will my website rank well?
Potentially yes. The website structure itself is optimised and we give you the tools in the Console of the website to add your own target keywords, meta description, headers, and keyword rich content. As the architecture of the website is search engine friendly; with a small amount of work you can definitely rank well locally and potentially nationally, as some of our clients already do.
How long do I have to wait for my new website?
We can usually get you up and running in just 2 weeks, but occasionally it can be a little longer. If you don’t have a merchant account the bank may take 3-6 weeks to process your application, so bear this in mind if you’re in a rush and haven’t previously had an ecommerce site.
Can I sell/transfer my website?
You can’t sell or transfer the ownership of the website without our agreement; you are effectively renting the website from us.
Can you attach the website solution to an existing website address?
Yes.
Can I attach the etrader website as a sub domain to my existing website?
Yes.
If I’m buying a website do I need to buy a domain?
We can buy a domain of your choice if available and register it on your behalf.
Will by website be unique to my business?
Yes, all visual elements are specific to your business; it is just the main product data and the engine of the website that is shared.
Do I need additional software?
You’ll only need a payment gateway provider, and the etrader website solution works with Opayo, Paypal Express or Stripe, so you’ll need an account with one of these companies.
Will my website work on smart phones and tablets?
Yes your website will be accessible on all smart phones, tablets, laptops and computers.
What language is the website written in?
C#
What framework does it use?
Microsoft .Net Framework
Other
Can I have more than one etrader site?
Yes, it entirely up to you.
Is there any training with the site?
Yes, we offer setup advice and support, anytime.